tag:blogger.com,1999:blog-11463104.post8547516867466196504..comments2021-10-19T01:56:24.241-07:00Comments on Robert G. Freeman's Blog: Oracle Support and 11gRobert Freemanhttp://www.blogger.com/profile/11021657343453201495noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-11463104.post-33652723109629865932010-02-21T13:47:51.817-08:002010-02-21T13:47:51.817-08:00Six years with Oracle Support (Server Technologies...Six years with Oracle Support (Server Technologies), and I can guarantee that it is the squeaky SR that gets the oil. Analysts can have 30-50 SRs in various states, and if you have a bunch of severity 2's, the sev 3s will get neglected unless you keep updating the SR or call.blackwetahttps://www.blogger.com/profile/00466365843568505497noreply@blogger.comtag:blogger.com,1999:blog-11463104.post-80831250216609161022007-08-23T19:52:00.000-07:002007-08-23T19:52:00.000-07:00I agree with you, it just depends. Sometimes it's ...I agree with you, it just depends. Sometimes it's incredible, and sometimes it's.... well, not incredible. :-)Robert Freemanhttps://www.blogger.com/profile/11021657343453201495noreply@blogger.comtag:blogger.com,1999:blog-11463104.post-89223120808213785442007-08-23T17:29:00.000-07:002007-08-23T17:29:00.000-07:00I just asked them an RMAN question (about 9iR2 noc...I just asked them an RMAN question (about 9iR2 nocatalog getting archived logs out of RMAN, requiring use of that internal note 60545.1) and received excellent service without playing prioritization games. There was a glitch in them sending me something in email, though, so I did have to phone and ask someone to send elsewhere.<BR/><BR/>I think it just depends which group you get, what you are asking about, and your expectations. Sometimes it just works fine by following the directions, we can but hope that is the mode.Joel Garryhttps://www.blogger.com/profile/13325061229393838224noreply@blogger.com